NB: Please note that we are not doctors and therefore cannot answer medical questions (especially regarding specific medical cases). However, you will likely find answers to your questions in our FAQ section.
To resolve an issue with your Ski~Mojo (after-sales service), please fill out the dedicated form by clicking on this gray button:
Contact
MOJO TECHNOLOGIES
Phone: + 33 (0)4 65 84 34 00
Mail: contact@ski-mojo.com
Due to recent regulatory changes, significant customs duties and import fees may apply to all orders shipped to the United States. These charges may range from 15% to 50% of the order value.
⚠️ These charges are determined by U.S. customs authorities and are therefore not included in the order total or shipping fees.
They are the sole responsibility of the customer and are directly charged by the carrier (typically DHL, FedEx, or UPS) or local authorities upon import. Additionally, due to the current workload of customs authorities, some shipments may be held in customs for several days, beyond our control.
By placing an order, you expressly acknowledge and agree that:
In the event of refusal :
You nevertheless retain your right of withdrawal, in accordance with our Terms and Conditions. However, this right can only be exercised after delivery has been accepted and the goods received, as refusal to accept delivery prevents the return of the goods. Please note that, in the event of exercising your right of withdrawal, you will need to contact the U.S. authorities directly to request any potential refund of the customs duties you have previously paid.
I acknowledge that customs duties (15 to 50%) imposed and collected by the U.S. government may apply and are not included in the order or shipping fees. I agree to pay these charges when requested by the carrier (DHL, FedEx, UPS). I understand that no refund will be issued if I refuse to pay these charges. Failure to pay these charges will therefore result in the loss of your order without refund.
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