Last updated: 2025-08-31
The websites https://www.ski-mojo.com/, https://www.ski-mojo.fr/ and https://www.ski-mojo.ski/ (hereinafter the “Site” or the “Sites”) are e-commerce websites offering goods/services for sale to internet users browsing any of these Sites.
The Buyer (hereinafter the “Buyer”) means any person visiting one or more webpages of the Sites, whether or not they have initiated a purchase process on any of the Sites.
The Seller (hereinafter the “Seller”) is MOJO TECHNOLOGIES SAS (formerly JAKSPORTS SAS) with share capital of €400,000.00, registered office at 25 rue de la Saulne, Les Dolynes, 74230 Thônes, France, registered with the Annecy Trade and Companies Register under SIREN 807 972 732 and EU VAT number FR49807972732, hereinafter “MOJO TECHNOLOGIES”.
The Seller can be contacted by email at gestion@ski-mojo.fr or by phone at +33 (0)4 65 84 34 00.
These terms of sale (hereinafter the “Terms & Conditions of Sale” or “T&Cs”) govern, without restriction or reservation, all relations between the Seller and any person purchasing products/services provided by the Seller on the Sites.
These T&Cs define the terms of sale between the Seller and the Buyer. They apply to all sales of products or services offered on the Sites, whether the order was placed by phone, fax, postal mail, email or via the internet.
Any order on the Sites necessarily implies that the Buyer has read these T&Cs prior to ordering and accepts them in full. Acceptance of these T&Cs takes effect when you validate your order.
The applicable T&Cs are those in force on the date the Buyer validates the order. The Seller reserves the right to modify the T&Cs at any time without notice; any changes will apply to orders placed after such modification.
Products offered for sale are described and presented as accurately as possible. However, if errors or omissions occur, the Seller’s liability cannot be engaged. Photos are non-contractual.
For Ski~Mojo Gold, Ski~Mojo Silver and Ski~Mojo Blue items, the Buyer undertakes to read the User Manual before any use. The manual contains important setup and safety information. A digital copy is available at www.ski-mojo.com/help.
Our product prices are shown in euros, including French taxes, and are firm and final. They exclude shipping and any other order processing fees charged in addition and shown before the Buyer validates the order.
The Seller reserves the right to change prices at any time without notice. Products will be invoiced to the Buyer based on the rates recorded at the time the order is validated. We regularly perform maintenance on our site, which may cause pricing errors. In such cases, the order cannot be fulfilled and we will contact you to cancel and fully refund your order as soon as possible.
Products remain the property of the Seller until paid in full.
Any order shipped outside the European Union and French overseas departments and territories (DOM-TOM) will automatically be invoiced exclusive of tax.
Import formalities, customs duties and any taxes related to delivery outside the EU and in the DOM-TOM are borne solely by the Buyer. They must be paid to the competent authorities in the destination country. The Buyer is solely responsible for verifying the importability of the ordered products under the laws of the destination country. The Seller is not required to verify or inform the Buyer of applicable customs duties and taxes. To obtain this information, the Seller advises the Buyer to contact the relevant local authorities. By ordering on the Site, you are deemed the official importer and must comply with all laws and regulations of the country where you receive the goods. Cross-border deliveries may be subject to inspection by customs authorities.
The Buyer can place an order online via the Site. The data provided by the Buyer and recorded by the Seller at the time of ordering constitute proof of transactions between the parties. Clicking to validate after completing the order form constitutes order confirmation and an electronic signature with the same legal value as a handwritten signature. It constitutes irrevocable acceptance of the T&Cs.
The contract is concluded only after the Seller emails an order registration confirmation. After the order is recorded, a detailed invoice printable by the Buyer will be sent by email. The Seller reserves the right to refuse delivery or honor an order if the Buyer has not fully or partially paid a previous order, or if a payment dispute remains.
The Seller offers various payment methods. Orders are payable in euros. The total price is due when ordering. The Buyer undertakes to pay the price of the item(s) ordered, including the item price and any shipping and processing fees. As part of combating online fraud, the Seller reserves the right to request a copy of ID and proof of address for any payment.
Products are delivered to the delivery address provided during the order process. In case of an address error, the Seller cannot be held responsible for any failed delivery; costs for a new delivery will be borne by the Buyer and invoiced at actual cost. The Seller undertakes to deliver the items ordered as quickly as possible, depending on the delivery method chosen and item availability. Delivery times shown on the Site are indicative average times and reflect total processing and transit time. If you order several products with different shipping times, the effective shipping time may be the longest one, as the order is prepared when all items are in stock. Delivery is deemed completed upon handover of the product to the Buyer. The delivery slip issued by the carrier is proof of transport and delivery.
After purchase, the Buyer may contact Mojo Technologies Customer Service at: +33 (0)4 65 84 34 00.
The Seller recommends that the Buyer check the contents, conformity and condition of the parcel(s) upon delivery and in the presence of the carrier.
After this period, the product will be deemed accepted and free of apparent defects; the Buyer can no longer claim delivery error or apparent defect. Once the delivery note is signed by the Buyer or any authorized person, the parcel is deemed checked and no further dispute can be raised. The Seller’s liability cannot be engaged.
In accordance with applicable law, the Buyer may exercise the right of withdrawal once the order is validated and up to fourteen (14) days after delivery, without having to provide reasons or pay penalties.
To meet the withdrawal deadline, it is sufficient for the Buyer to send notice of exercising the right of withdrawal before the deadline expires, by email to gestion@ski-mojo.fr.
If the right of withdrawal is exercised within the above period, only the price of the product(s) purchased and the shipping fees* will be refunded to the customer (*up to a flat €10 in France and up to €20 outside France for outbound shipping). Direct return costs are borne by the Buyer.
The Seller will inform the Buyer by email or phone of the return or pickup procedure and the address to which the product(s) should be sent. If the product must be returned by the Buyer, it must be sent back at the Buyer’s expense without undue delay and in any event no later than fourteen (14) days after the Buyer has notified the decision to withdraw. The deadline is met if the Buyer dispatches the product before the fourteen (14) days expire.
The product must be returned under the conditions described below. The Buyer must enclose a copy of the purchase invoice and the withdrawal form (a template is provided in the Annex to these T&Cs).
Products that are dirty, damaged or incomplete will not be accepted, or may be accepted only with a deduction, which will be proposed to the Buyer wishing to exercise the right of withdrawal.
The Buyer may handle the product to establish its nature, characteristics and proper functioning. However, the Buyer may be held liable for any depreciation resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the product.
The Buyer will be refunded no later than fourteen (14) days from the date the Seller receives the returned products at its premises and after their condition has been checked. Refunds will be made using the same payment method used by the Buyer for the purchase (e.g., by credit to the same bank card if that was used).
The product must be returned new, properly protected, in its original undamaged packaging, with all accessories, user manual and documentation supplied at purchase. Note: the delivered products must not have been used beyond what is necessary to assess their nature, characteristics and proper functioning. If you tested the Ski-Mojo, please remove any traces of use; otherwise we will charge a flat €85 for refurbishment and replacement of neoprene sleeves. No return will be accepted if the products have clearly been used or damaged by the Buyer in a way that makes them unfit for resale.
The following items will not be taken back or exchanged:
For any Personal Protective Equipment (helmet, harness, carabiner, climbing belt, etc.), our teams pay particular attention to the condition of returned products: they must not have been worn, and tags, protective films and packaging must not have been removed, failing which the return will be refused.
The Buyer bears the cost of returning the product. The Buyer must contact Mojo Technologies Customer Service by email at gestion@ski-mojo.fr. We will email you a return slip to include in your parcel.
Returns are under the Buyer’s sole responsibility; any risk (damage, theft, breakage) remains with the Buyer. The Seller cannot be held responsible for customs duties you may have to pay upon return and reshipment. Freight collect returns will not be accepted. Upon receipt of your return, we verify its conformity. No return will be accepted if the products have clearly been used or damaged by the Buyer making them unfit for sale. If your return cannot be accepted, we will contact you to send the products back to you at your expense.
The Seller will refund the Buyer from the date it is informed of the withdrawal decision and may defer the refund until the goods are recovered or until the Buyer provides proof of dispatch of the goods. The refund will be made to the billing address recorded at the time of order and via the same payment method used for payment.
The Seller offers the Buyer the option to exercise the right of withdrawal beyond the statutory fourteen (14) days under the following conditions:
In addition to statutory warranties, Mojo Technologies offers a warranty covering defects in materials or workmanship in the context of normal use of the product and in accordance with the User Manual.
If a defect is acknowledged, we may, as applicable:
In some cases, and where technically feasible, Mojo Technologies may decide to send the Buyer the parts needed for repair together with instructions, so that the Buyer can restore the product without returning it.
The choice of the most appropriate solution depends on the nature of the issue, parts availability and reasonable repair cost.
The average processing time for an after-sales case is up to 3 weeks from receipt of the product.
The warranty does not cover:
Products that are incomplete, in poor condition or dirty may be refused, or a flat deduction may be applied before refund or exchange.
In some cases, to avoid costly or unnecessary returns, Mojo Technologies may prioritize sending spare parts to the Buyer to allow a direct repair.
The commercial warranty applies only upon presentation of proof of purchase issued by Mojo Technologies or an authorized reseller. It is valid only in countries where the product is officially distributed and service can be provided.
Application of the warranty is subject to compliance with the procedure described in Article 7.3. In particular, the Buyer must:
If these conditions are not met, Mojo Technologies may refuse warranty coverage.
Products remain the property of the Seller until paid in full. Risk of loss or damage transfers to the Buyer upon physical handover of the product to the Buyer or a third party designated by the Buyer. If the Buyer entrusts delivery to a carrier of their own choosing (not offered by the Seller), risk transfers when the product is handed over to that carrier.
Information requested by the Seller is necessary to manage the Buyer’s order (processing and delivery of orders, invoicing). Failure to provide such information may impair or prevent the provision of the requested service or product. The Seller ensures confidentiality and security in compliance with Regulation (EU) 2016/679 on data protection (“GDPR”) of 27 April 2016.
Depending on the Buyer’s choices when creating or modifying an account, the Buyer may receive information and commercial offers from the Seller and other companies. The Buyer may opt out at any time by sending a request via the contact form on the Site.
Buyer information, which may include personal data, may be transmitted to the Seller’s service providers and partners for payment processing, order delivery, Site security, compliance with legal and regulatory obligations, and to improve and personalize services offered to the Buyer on the Site.
All text, photos, comments, works, illustrations and images reproduced on the Site are its property. Consequently, it is strictly forbidden to reproduce, download, copy or exploit them—even partially—for commercial purposes anywhere in the world without prior authorization from MOJO TECHNOLOGIES.
Products offered on the Site comply with French laws and standards in force. The Seller cannot be held liable for non-performance or improper performance of the contract in cases of force majeure, acts attributable to the Buyer, or any foreseeable and insurmountable inconvenience inherent to the use of the internet. The Seller will not be liable for any indirect damages arising from the purchase of products.
Photos, graphics and descriptions accompanying products are non-contractual and do not engage the Seller’s liability. As the Site is hosted by an external provider, the Seller cannot be held liable for interruptions of service, bugs, inaccuracies or omissions in information available on the Site, or for any damage resulting from fraudulent intrusion by a third party altering Site information. For all steps of accessing the Site, browsing, filling out forms, ordering, delivering items or other services, Mojo Technologies is only bound by a best-efforts obligation.
Accordingly, the Seller cannot be held liable for any inconveniences or damages inherent to internet use (loss of data, files, etc.) and entirely outside the diligence and precautions taken by the Seller. The Seller disclaims responsibility for the content of any sites to which hyperlinks from its own Site may lead, as it cannot control their content.
The Seller will archive order forms and invoices on a reliable and durable medium constituting a true copy, for a retention period of 10 years. The Seller’s computerized records will be considered by the parties as proof of electronic communications, orders from the Buyer, confirmation emails sent by the Seller, the T&Cs applicable at the order date, and payments and transactions between the parties.
These T&Cs are governed by and construed in accordance with French law. In the event of a dispute, the parties will seek an amicable solution before bringing any legal action, which must be filed with the competent French courts. Please contact our customer service by email at gestion@ski-mojo.fr or by phone at +33 (0)4 65 84 34 00. Our advisors are available Monday to Friday, 9:00–19:00 local French time (CET/CEST).
Consumers may use a consumer mediation service free of charge to seek an amicable resolution. Buyers may also use the European online dispute resolution (ODR) platform: https://ec.europa.eu/odr.
These T&Cs are drafted in French. In the event of any discrepancy between different language versions, the French version shall prevail.
Please complete and send this form to gestion@ski-mojo.fr (or call +33 (0)4 65 84 34 00 to obtain a postal address) only if you wish to withdraw from your order placed on the Site (products sold and shipped by Mojo Technologies)—subject to any exclusions or limits to the right of withdrawal under the applicable T&Cs.
| Field | To be completed by the Buyer |
|---|---|
| To the attention of | Mojo Technologies |
| Subject | Notification of withdrawal from the contract for the sale of the goods below |
| Ordered on | … |
| Condition of products to be returned | never opened / opened but never used / used / other: … |
| Order number | … |
| Buyer’s name(s) | … |
| Buyer’s address | … |
| Signature (if sending on paper) | … |
| Date | … |
This box summarizes the Ski~Mojo Terms of Use (ToU). It does not replace the User Manual or the full ToU. The most recent version of the Manual and ToU is available at www.ski-mojo.com/help. Using the product implies acceptance of the ToU.
The Ski~Mojo is intended for skiing as described in the Manual. Jumps and acrobatic moves are excluded. The user must meet the stated requirements (e.g., minimum height, settings), assess their physical condition, and consult a health professional if in doubt.
Commercial warranty of 2 years against defects in materials and/or workmanship, within normal use in accordance with the Manual. In the event of a confirmed defect, Mojo may, as applicable:
Key exclusions: loss/theft, misuse, collision/fall, unauthorized modifications, improper storage, and normal wear (tibial rods, cables, boot connectors, neoprene sleeves).
Practical details (contact, proof of purchase, shipping costs): see Article 7 of the T&Cs above.
The T&Cs govern purchase and delivery; the ToU govern use. In case of inconsistency, the most recent version of the Manual/ToU prevails for use-related matters.
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